Helping Chat-based Customer Support | Orchestrated by Quantanite

Maximizing Convenience for Customers

Boosting Tech Support Performance with AI and Human Synergy

Chatbots have come a long way in the past few years – and we’re tempted to say "you ain’t seen nothing yet."

Real-time chat support is playing a bigger and bigger role for businesses trying to meet their customers’ expectations. And its rapid evolution into AI capability is an undeniable game-changer when it comes to offering scalable chat support balanced with personalized human interaction.

Across time zones and around the clock, Quantanite’s AI-driven chatbots are enhancing customer convenience – providing instant accurate responses, holding conversations in natural language solving common problems, and guiding customers through simple processes.

Quick Problem Solving

AI can instantly recognize and resolve frequently asked questions or basic customer issues, saving time for both customers and help teams. For your business, that means reduced wait times and a better customer experience.

Automation Balanced with Human Support

AI can handle initial inquiries easily and seamlessly transfer complex or sensitive issues to human agents when needed, providing a succinct summary of the conversation and avoiding the need for the customer to repeat the information to the human agent.

That way you get the win-win of efficiency while retaining human interaction for more complex customer enquiries.

All-important Personalization

How about using customer data to deliver personalized recommendations, responses and support based on previous interactions? No problem for our AI-chatbots, which learn continuously to tailor the user experience.

Predictive Assistance:Anticipating Customer Needs

We all enjoy it when our needs and wants are anticipated correctly. It's about feeling appreciated and respected, the associations you want customers to have with your brand.

Our AI chatbots excel at this, using past interactions and data to pre-empt customer needs/issues early and offer proactive support that improves customer satisfaction.

Reduced Response Times and Improved Efficiency

If you can radically improve response times, manage high chat volumes efficiently, reduce the burden on human agents, and keep customers smiling, it’s a no brainer.

Just the ability to connect an important customer quickly to the right department or agent for a faster resolution can make all the difference in the world.

Seamless Escalation for Complex Issues

And what about when things get complicated? When an issue is too complex to trust to AI? Again, no problem. The AI chatbot will pass the enquiry quickly to a human agent along with an instantly generated chat summary.

That way, your customers don’t have to start their story all over again! The switch from AI to human is seamless and the customer gets the help they need fast.

Driving Cost Savings and Scalability

Using AI in chat support can quickly reduce your staffing and training costs, while leaving you free to scale your operations as and when demand grows.

Think about it. The ability of AI to handle high volumes without sacrificing quality or customer satisfaction. As business benefits go, it’s a compelling combination – and we’d love to meet to discuss it with you.